Payment Policy

ICELUXO Refund Policy

Effective Date: September 2026

This Refund Policy clearly defines the refund rules for all orders placed on www.iceluxo.com. By completing a purchase on our website, you fully agree and accept all refund terms listed below.

1. General Refund Rules

ICELUXO provides formal refund services for eligible product orders. All refund applications must follow official procedures and be submitted within the valid time limit.

Custom hip-hop jewelry, custom grillz, personalized engraved products and custom-sized items are non-refundable due to personal customization characteristics.

2. Eligible Refund Situations

Customers can apply for a full or partial refund under the following official verified conditions:

• Factory quality defects, broken diamonds, metal flaws or craftsmanship problems

• Wrong item shipped, missing accessories or incorrect order fulfillment

• Double payment, repeated payment or system charging error confirmed by our team

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• All customized grillz, personalized custom jewelry and custom-made products

• Products damaged by manual wear, collision, scratch, improper use or self-modification

• Normal minor physical differences, including slight color difference, manual texture gap, tiny polishing traces

• Delays caused by customs clearance, international logistics, weather or force majeure

• Customer personal reasons such as dislike, style mismatch, impulse purchase, or change of mind after delivery

• Overdue refund applications beyond the after-sales time limit

4. Refund Application Time Limit

All valid refund requests must be submitted within 7–14 days after package delivery. No refund requests will be accepted after expiration.

5. Refund Processing Procedure

1. Customer contacts support team and provides order number, problem description, photo or video proof

2. Our team reviews and verifies the application within 1–3 working days

3. After approval, refund will be initiated to the original payment channel

4. Refund arrival time depends on official bank and payment platform processing cycle

6. Refund Time Frame

Once a refund is approved:

• Refund will be issued within 3–7 business days

• Bank delays, platform processing delays or international cross-border settlement delays are beyond our control and will not be counted as our responsibility

7. Partial Refund Rules

For products with minor quality issues that customers choose to keep:

• We support reasonable partial refund compensation

• The refund amount is determined according to the actual product condition after official verification

8. Fraudulent Refund Prevention

We strictly prohibit malicious refund applications, false quality claims, fake evidence and arbitrage behavior. We reserve the right to reject service, block user access and pursue legal liability for fraudulent refund behavior.

9. Policy Update

ICELUXO reserves the right to update this Refund Policy at any time. The revised policy takes effect immediately after being published on the official website. Continued use of the website and placing orders means acceptance of the latest refund terms.
ICELUXO
Support Email: info@iceluxo.com
Official Website: www.iceluxo.com