Privacy Policy

Effective Date: September 2026

This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information collected from users who visit and make purchases on the website www.iceluxo.com (“Website”), operated by ICELUXO (“we”, “us”, or “our”).

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable international privacy laws. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Contact Information

Data Controller: ICELUXO
Website: https://www.iceluxo.com
Support Email: info@iceluxo.com

For all privacy-related inquiries, data requests, or complaints, please contact our support team via the email above.

2. Information We Collect

We collect personal data necessary to operate our e-commerce store, process orders, improve website experience, and deliver customer support.

Personal Identifiable Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment transaction data (processed securely by third-party payment providers)

Automatic Collected Data

• IP address

• Browser type and device information

• Website browsing behavior, visited pages, and click actions

• Cookie and tracking data for analytics and targeted advertising

We only collect data voluntarily provided by users or automatically generated during website visits.

3. How We Use Your Information

We use collected personal data for the following legitimate business purposes:

• Process, verify, and fulfill product orders for hip-hop jewelry, iced bracelets, and grillz

• Provide after-sales customer service, order updates, and support replies

• Verify user identity and prevent fraudulent transactions

• Improve website functionality, product display, and user shopping experience

• Send optional promotional emails, discount updates, and new product announcements (users may unsubscribe at any time)

• Conduct website traffic analytics and optimize advertising performance

• Comply with legal obligations, tax requirements, and official authority requests

4. Cookies and Tracking Technologies

Our Website uses cookies, pixel tracking, and web analytics tools to enhance user experience.

• Essential Cookies: Required for website basic functions, checkout process, and user session retention

• Analytics Cookies: Used to analyze website traffic and user behavior

• Advertising Cookies: Used for targeted social media and search engine advertising

We use third-party tracking tools including Google Analytics and social media advertising pixels. Users may disable cookies through browser settings at any time. Disabling cookies may affect website functionality and checkout experience.

5. Third-Party Service Providers

We share limited user data with trusted third-party service providers only for business operation purposes. We do not sell your personal data for commercial profit.

Third-party partners include:

• Payment processors for secure checkout and transaction processing

• Website hosting and server service providers

• Analytics and advertising platforms

• Logistics and shipping service providers

All third-party providers are contractually required to protect user personal data and comply with global privacy regulations.

6. Data Storage & Security

We implement industry-standard technical and administrative security measures to protect your personal information from unauthorized access, leakage, alteration, or loss.

User data is only stored for the time necessary to complete business purposes, legal record retention, and dispute resolution requirements. We will delete or anonymize personal data when it is no longer needed.

7. User Legal Rights (GDPR / CCPA Compliance)

Users located in the European Union, United States (California), and other regulated regions have the following rights:

• Right to access your stored personal data

• Right to correct inaccurate personal information

• Right to request deletion of your personal data

• Right to withdraw consent for data processing and advertising tracking

• Right to data portability

• Right to opt out of targeted advertising

• Right to submit a complaint to local data protection authorities

To exercise your rights, please submit a request via support@iceluxo.com. We will respond to all valid user requests within 30 business days.

8. International Data Transfers

Your personal data may be transferred and stored outside your resident country for website operation, payment processing, and global business services. We ensure all cross-border data transfers adopt standard protective measures compliant with GDPR and international privacy rules.

9. Age Restriction

Our Website and products are intended for use by users aged 18 and above. We do not intentionally collect personal information from minors under 18 years old. If you discover we have minor user data stored, please contact us immediately for deletion.

10. Email Marketing & Unsubscribe

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time via the unsubscribe link included in every marketing email. We will stop sending promotional messages immediately after unsubscription.

11. Policy Updates

We reserve the right to update and revise this Privacy Policy at any time. Updates will take effect immediately after being published on www.iceluxo.com. Continued use of our Website after updates confirms your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by applicable international e-commerce and data privacy laws, excluding conflict of law rules.
ICELUXO
info@iceluxo.com
www.iceluxo.com