Terms of Service
ICELUXO Terms of Service
Effective Date: September 2026
These Terms of Service (“Terms”) govern your access to and use of the website www.iceluxo.com, including all services, products, and features provided by ICELUXO (“we”, “us”, “our”).
By browsing, accessing, registering, or purchasing products on our website, you (“customer”, “user”) confirm that you have read, understood, and fully agreed to these Terms and our Privacy Policy. If you do not agree, please do not use our website or make any purchase.
1. Eligibility
• You must be at least 18 years old to use this website and place orders.
• By using our website, you warrant that all personal information you submit is true, accurate, complete, and legally valid.
• We reserve the right to refuse service, suspend accounts, or cancel orders for users who violate these terms.
2. Product Information & Description
Our store specializes in iced out hip-hop jewelry, including diamond bracelets, grillz, pendants, and fashion accessories.
We strive to ensure all product descriptions, pictures, sizes, colors, and features are accurate. However, slight color differences, texture deviations, or minor manual craftsmanship gaps may exist due to lighting, screen display, and handmade production. These differences do not constitute product quality issues.
We do not guarantee stock availability for all items and reserve the right to modify, update, or discontinue any product at any time without prior notice.
3. Order & Payment Terms
• All orders placed on our website are subject to final confirmation and verification by our team.
• We reserve the right to cancel or reject any order due to incorrect pricing information, stock shortage, suspected fraud, abnormal transactions, or system errors.
• You agree to provide valid billing and shipping information and complete all payment procedures legally.
• All transaction fees, handling fees, and third-party payment charges shall be borne by the customer unless otherwise specified.
• Fake orders, malicious orders, and repeated invalid orders will be directly canceled.
4. Shipping & Delivery
• Shipping time, shipping methods, and delivery ranges are subject to the rules displayed on the checkout page.
• Delivery delays may occur due to customs inspection, weather, logistics delays, or international transportation factors, which are beyond our control. We are not responsible for compensation caused by uncontrollable external factors.
• It is the customer’s responsibility to accurately fill in the delivery address. We are not liable for lost packages caused by incorrect or incomplete addresses provided by users.
5. Return, Refund & Exchange Policy
All return and refund behaviors must comply with our official store refund rules:
• Customized products, personalized grillz, and custom engraved accessories are non-refundable and non-exchangeable.
• Ordinary products can only be returned or exchanged under valid quality problems within the specified after-sales period.
• Unauthorized returns, refused deliveries, or returns without valid reasons will not be accepted.
• All returned goods must be kept unused, undamaged, and with original packaging intact.
6. User Conduct & Prohibited Behaviors
When using our website, you agree not to:
• Use the website for illegal, fraudulent, or unauthorized commercial activities
• Attack, interfere, or disrupt the normal operation of our website and server
• Upload virus, malicious code, spam, or harmful content
• Abuse discount codes, promotions, or conduct arbitrage and malicious orders
• Infringe our brand trademark, logo, product design, and website content copyright
• Violate local laws, international trade laws, and privacy regulations
We have the right to permanently block access and cancel all abnormal orders once violations are confirmed.
7. Intellectual Property Rights
All content on www.iceluxo.com, including text, logos, graphics, pictures, product designs, website code, copywriting, and brand visuals, belongs to ICELUXO and is protected by international copyright, trademark, and intellectual property laws.
No user may copy, reproduce, distribute, resell, modify, or use our brand content for commercial purposes without written official authorization.
8. Third-Party Services
Our website may use third-party payment systems, logistics services, analytics tools, and advertising platforms.
We are not responsible for the functions, policies, and service quality of third-party platforms. Your use of third-party services is at your own risk and shall comply with the corresponding third-party terms.
9. Disclaimer of Liability
ICELUXO provides website services and products on an “as-is” and “as-available” basis. We do not make any explicit or implicit guarantees regarding website stability, absolute accuracy, or uninterrupted service.
We shall not be liable for:
• Personal or property loss caused by improper user operation
• Loss caused by network failure, system maintenance, or force majeure events
• Third-party platform liability disputes
• Indirect loss, profit loss, or incidental loss arising from product use
10. Privacy & Data Protection
Your use of our services is subject to our Privacy Policy. All personal data collection, storage, and processing strictly comply with GDPR, CCPA, and international privacy compliance standards.
11. Term Modification & Update
We reserve the right to update, revise, or modify these Terms of Service at any time without prior notice. The updated version will take effect immediately after being published on the official website. Continued use of the website after updates constitutes acceptance of the new terms.
12. Governing Law
These Terms shall be governed by international cross-border e-commerce laws and applicable local laws, without regard to conflict of law rules.
ICELUXO Official Information
Support Email: info@iceluxo.com
Official Website: www.iceluxo.com