HOME
GRILLZ
JEWELRY
ABOUT US
Account
Language
Currency
Logistics
  • Language
  • Currency

Return and Refund Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase at Iceluxo.com. If you are not entirely happy with your order, we are here to help.

1. Return Window We offer a [30]-day return policy. This means you have [30] days after receiving your item to request a return. If [30] days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unworn, unwashed, unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase (order number and email).

3. Non-Returnable Items Certain types of items cannot be returned, including:

  • Customized or personalized products.

  • Intimate items (for health and hygiene reasons).

  • Gift cards.

  • Items marked as "Final Sale".

4. How to Initiate a Return To start a return, you must contact us first at [info@iceluxo.com]. Please include your order number and the reason for the return.Note: Please do not send your return to the address on your package or any other address without contacting us first. Returns sent to us without prior authorization will not be accepted.

Once your return is accepted, we will send you instructions on how and where to send your package.

5. Return Shipping Costs

  • Customer Responsibility: If the return is due to buyer's remorse (e.g., changed mind, ordered wrong size/color), the customer is responsible for paying the return shipping costs.

  • Our Responsibility: If the return is due to our error (e.g., you received an incorrect or defective item), Iceluxo will cover the return shipping costs.

6. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

7. Damaged or Defective Issues Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at [info@iceluxo.com] with photos of the product and packaging so that we can evaluate the issue and make it right.

8. Order Cancellations You may cancel your order within [24 hours] of placement for a full refund. If the order has already been processed or shipped, it cannot be canceled, and you will need to follow our standard return process upon receiving the item.