Shipping Policy

ICELUXO Shipping Policy

Effective Date: September 2026

This Shipping Policy applies to all orders placed on www.iceluxo.com. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders will be processed within 1–3 business days once payment is confirmed. Business days exclude weekends and official public holidays. Custom grillz and personalized jewelry require extra production time before shipment.

2. Shipping Methods & Estimated Delivery

We offer international shipping to eligible countries and regions.

• Standard Shipping: 7–18 business days after dispatch

• Express Shipping: 3–7 business days after dispatch

All delivery times are estimated and not guaranteed. Delays may happen due to customs inspection, logistics congestion, severe weather, holidays or other uncontrollable circumstances.

3. Shipping Fees

Shipping cost is automatically calculated at checkout based on destination country, package weight and selected shipping method. Free shipping promotions will be shown directly on the website when order conditions are met.

4. Tracking Information

Once your package is shipped, we will send a confirmation email with your tracking number. Tracking updates may take 2–3 business days to display in the logistics system.

5. Customs Duties, Taxes & Clearance

All import duties, VAT, customs clearance fees and local taxes for international shipments are the buyer’s responsibility. We will not cover any customs charges or handle customs detention caused by buyer-related issues.

6. Shipping Address

Please submit a complete and accurate shipping address. We are not responsible for lost, returned or undeliverable parcels resulting from incorrect or incomplete address information provided by the customer.

7. Damaged & Lost Packages

Please inspect your package upon delivery. If the outer packaging is visibly damaged, file a claim with the courier immediately and contact our support team with photos as proof. We will assist you to track lost packages within a reasonable timeframe.

8. Shipping Restrictions

We reserve the right to refuse or suspend shipments to sanctioned, restricted or high-risk areas in accordance with international trade regulations.

9. Policy Updates

We reserve the right to revise this Shipping Policy at any time. The updated terms take effect once published on our official website. Continuing to use our website after updates means you accept the revised policy.

ICELUXO
Support Email: info@iceluxo.com
Official Website: www.iceluxo.com